Publication detail

Investigation and improvement of transport service quality

Authors: Ježek Jindřich | Salava Daniel

Year: 2010

Type of publication: článek ve sborníku

Name of source: Horizons of railway transport 2010

Publisher name: Žilinská univerzita

Place: Žilina

Page from-to: 219-224

Titles:

Language	Name	Abstract	Keywords
cze	Vyzkum a zlepšení kvality dopravní služby	Cílem tohoto příspěvku je možnýé řešení služby zajišťující kvalitu. Je to složitý postup zahrnující možné problémy, z nichž bude klíčové vyhodnocení.	Vyzkum; zlepšení; kvality; dopravní; služby
eng	Investigation and improvement of transport service quality	The aim of this paper is possible solution reflection of services providing quality. It is complex procedure comprising casing of all possible and relevant problems, from which key problems will be then selected and evaluated. Key problems should be represented as quantified variables. There is of course necessary to consider appropriate ways to service improvement in dependence on investigated possible problems and monitor effects of improved services implementation.	investigation;improvement;transport;service;quality

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